Refund Policy

Last Updated: March 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on sedlokrade. It is designed to ensure transparency and fairness while providing maximum legal protection to sedlokrade in accordance with applicable laws and regulations in the Czech Republic.

Scope and Applicability

This policy applies to all users who purchase products or services from sedlokrade. By making a purchase, you agree to the terms outlined in this Refund Policy.

Definitions

  • Refund: A return of funds to the customer for a purchase made on sedlokrade.
  • Product: Any goods or services offered for sale on sedlokrade.
  • User: Any individual or entity that accesses or uses sedlokrade.

Main Policy Content

1. General Refund Policy

Refunds may be granted under the following circumstances:

  • If the product is defective or not as described.
  • If the product is not delivered within the specified timeframe.
  • If the user cancels the order within 14 days of purchase, in accordance with the Czech Civil Code.

2. Refund Process

To request a refund, users must:

  1. Contact sedlokrade via email at [email protected] or phone at +4207227607212.
  2. Provide proof of purchase, including order number and transaction details.
  3. Specify the reason for the refund request.

Refund requests will be processed within 14 days of receipt. Approved refunds will be issued to the original payment method used for the purchase.

3. Non-Refundable Items

The following items are non-refundable:

  • Products that have been used or altered.
  • Digital products or services once accessed or downloaded.
  • Any items marked as non-returnable at the time of purchase.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive a timely response to their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Return any physical products in their original condition if required.

Limitations and Disclaimers

sedlokrade is not liable for:

  • Any delays in processing refunds due to third-party payment processors.
  • Refunds for products not returned in accordance with this policy.
  • Any indirect, incidental, or consequential damages arising from the purchase or use of products.

Data Protection/Security

All personal data provided for refund requests will be processed in accordance with our Privacy Policy, ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Changes to Policy

sedlokrade reserves the right to amend this Refund Policy at any time. Any changes will be effective immediately upon posting on sedlokrade. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: sedlokrade
Phone: +4207227607212
Email: [email protected]
Address: Florentinum, Na Florenci 2116/15, Floor 7, Office 42, 11000 Prague, Czech Republic

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.